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How to complain
Petguard are dedicated to operating at the highest standards. If you are unhappy with the service you have received, you can make a complaint by using the relevant details below:
Complaints about Petguard
If for any reason you are unhappy with us, we would like to hear from you.
If you have any questions about your policy or the handling of a claim, or you wish to make a complaint, you should, in the first instance contact us via the website www.petguard.co.uk or in writing to Petguard, Thistle Insurance Services Limited, Southgate House, Southgate Street, Gloucester. GL1 1UB. Alternatively telephone us on 0345 450 7042.
In the event that You remain dissatisfied with our handling of and response to your complaint you may be referred to the UK Financial Ombudsman Service or the Danish Insurance Complaints Board (Ankenævnet for Forsikring), depending on the nature of the complaint and whether it should be properly directed against Alpha Insurance A/S, Thistle Insurance Services Limited or another party. Further details will be provided at the appropriate stage of the complaint process
In order for the Danish Insurance Complaints Board to deal with any complaint you will need to agree to their applying the rules of Danish law and practice in the adjudication process. Referral of a complaint to the Financial Ombudsman Service or the Danish equivalent does not affect Your right to take legal action.